Jerry Finley has been a Principal at The Protection Group a vehicle service contract reseller located in Missouri since November of 2008. Prior to that time Jerry served as the Director of New Business Development and Outbound Sales for US Fidelis, the nation’s largest reseller of extended vehicle service contracts. He was responsible for new business development and sales generation of nearly 200 outbound sales representatives.

While at US Fidelis, Finley created this new sales generation group from scratch and rapidly evolved it into the largest workgroup within the company. Additional responsibilities at US Fidelis included Customer Service and Collection Department Management where his process evaluations and changes resulted in significant cost performance improvements and a 40% increase in collected premiums.

Prior to assuming his position with US Fidelis, Finley held a number of pivotal management positions with Verizon and MCI Sales related to contact center operations management, support and sales management. He created a call center vision and strategy to lead the day-to-day operations for a staff of over 300 customer service and repair center support technicians at Verizon’s largest repair facility in Garland, TX. Additionally, Mr. Finley was instrumental in creating and implementing Verizon’s “Sell One More” program which generated new revenues from their existing customer base. His role in this program earned him a Verizon Excellence Award, reserved for only 100 company employees each year.  
 
Mr. Finley has a 15 year, solid foundation in call center employee development and achieving results, with a proven record of increasing performance. He has provided key leadership in the areas of sales strategy and development, technical improvement and support, and customer satisfaction to various companies including fortune 100 companies at a Senior Executive support level. He is an expert at process architecture and improvement and has also consulted for companies such as Mpower Communications and TelePacific in this capacity specifically related Contact Center improvement.